Review by F Soutar on 25th January, 2010

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Having been a patient for around 7 years, I have no issue with the standard of actual dental care which has been first rate. That said, the administration is apalling. The surgery is only open Monday to Thursday from 9 a.m so not terribly helpful to patients who work. Recently I required some follow-up treatment but could not even make the appointment until I paid for the work, in advance, in full and in person. They will not accept debit card details over the phone so I have to take time off work just to make the appointment, and then more time to actually have the work done. The receptionist, while not exactly rude, is unhelpful and completely unapologetic. I don't think anyone really enjoys visiting the dentist and between the drill and the cost the last thing you need is unhelpful staff and unncessary bureaucracy.

Date visited: 12.02.10

Review by John Ainsworth on 22nd June, 2009

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I have been a regular patient at Bateman's for about 16 years and have rarely had an issue with them. recently I tried to call to confirm an appointment as I was unsure of the date, I have recently moved and had lost their phone number along the way, I was shocked to find that they have no website to advertise or display information about themselves and also surprised that they do not even have an email address of their own or an answering machine!! I was also rudely dealt with when I called to confirm between 1pm and 2pm (after waiting on the phone for over 30 mins) to be told to call back (by the receptionist) as there was no-one there to take the call!!! How badly managed can an NHS dentist's practice be to have no knowledge/understanding of current technology including answering machines and some of the rudest receptionists imaginable to actually answer the call and tell me to call back as they were busy doing nothing!!! All I can say is that I'm not surprised that private practices are taking all the business as these guys are shockingly bad.