Review by Julie Lee on 15th November, 2008

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I stayed with a friend in the most expensive suite this hotel, nearly £600 per night and we stayed 3 nights, I have to say that despite that when we arrived everything seemed lovely, attentative and polite,it had all gone down hill within the first night, the mini bar was half empty and cheaply filled, the room service was poor and limited (which is bizarre as this is part of the amazing restaraunt line) in all its all very disapointing, u had to ask for the room to be cleaned, when it was, it was badly done, and after asking for basics to be sorted, ie no tea etc in the room, remember it was the 'best room' they had, the hotel manager, couldnt have cared less and seemed to think that 'teething problems' such as no one bothering to restock or clean rooms, or get back to you if you make a complaint, is acceptable behaviour, all the reception and bar staff agreed that there were a lot of problems yet the management refused to even make any ammends despite a near 2K bill, I would really AVOID and go to the Midland instead, its a very poor mans Mandarin Oriental, bad attitude and bad service.

Date visited: Sept 2008