Reviews of The Rat Trap Restaurant & Hotel, Usk
Review by Anonymous on 5th May, 2010
Add your review Date visited: 2010-05-05
Good Points: nice people, hard working, dealt with all requests even though hotel was very very busy. good honest pub grub big portions fair prices
Bad Points: booked and paid for a family room and requested 4 beds - on arrival room only had 3 beds - an extra bed was put in immediately - very good - charged an extra £20 per night for the bed - bit surprised but not a big deal
General review: excellent for what we wanted - a clean, warm, accomodating guesthouse right on doorstep of rugby festival we were attending - will definately book again for next year
Review by Steven on 6th December, 2009
Add your review Date visited: dec 2009
Went for a meal which was "O K" but when a slight problem occurred with an order, instead of sorting it , said "well that was what was ordered"
carpet had bits on it. food undercooked , I like crunchy veg but this was "CRUNCHY".....scale of one to ten (3)
Review by Christopher on 2nd June, 2009
Add your review Date visited: 2009-06-02
Good Points: Excellent facilities,food was good and personality of the staff and management was superb.
General review: Excellent weekend break.
Review by ernest on 15th April, 2009
Add your review Date visited: 2009-04-15
Good Points: room rather small, television a bit antiquated
Bad Points: none
General review: despite the comments above, excellent food, staff friendly and efficient, we were made to feel really welcome
Review by carmen jones on 27th September, 2008
Add your review Date visited: 19th sept 2008
It is so refreshing to see this landmark inn returned to it,s former glory of the mid eighties when it was a thriving business.The whole hotel has been upgraded and is very evident by the standard of the fixtures and fittings that no expense has been spared throughout.We had a most enjoyable evening with friends who joined us for dinner in the very elegant surroundings of the restaurant .The food was well cooked with fresh vegetables and nicely presented at a very reasonable price.Well done to the new owners.We will return soon.
Review by Katrina on 9th September, 2008
Add your review Date visited: 2008-09-09
Good Points: Breakfast was lovely and fresh, rooms were very clean and well presented, staff were very helpful.
Bad Points: The fire alarm had a fault and went off at 5 in the morning, but it didn't last long.
General review: I would defintely recommend this hotel and if ever in the area again stay here.
Review by john evans on 31st August, 2008
Add your review Date visited: 31 August 2008
Visited for Sunday Lunch
Service was poor.Starters were cold
Do not try the vegetarian option.
Complaint was greeted with the comment "have you tasted it?".
No apology or feedback.
Uncomfortably warm.
Review by jonathan on 23rd October, 2007
Add your review Date visited: 2007-10-23
Good Points: The food in the restaurant was particularly good and the service friendly.
Bad Points: Uncomfortable and noisy bed. No bath, just a shower. No phone in room.
General review: The bedroom was average. The bed was uncomfortable. It looked a bit dated in the decor. It would have been useful to know that there was only a shower and no bath. There was no phone available in the room. However, the refreshments in the room were above average and the food for dinner and breakfast was very good indeed and the staff all very friendly. Overall a good stay but the rooms need updating.
Review by E EVERSFIELD on 29th May, 2007
Add your review Date visited: 26/05/07
myself and co-worker spent a really pleasent time here, the staff were friendly and very helpful has we were there for work resons, they helped us no end when we had problems thank you all very much.
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