Reviews of The Dorset Arms Hotel, Wallsend
Review by Lesley Stewart on 27th July, 2011
Add your review Date visited: almost 30.7.11
I thought I had booked a room online. Received a confirmation email to say I had. The following day I received a cancellation email.I did not go into my email account until the day after that so for 2 days I believed I had a room booked for friends travelling from Germany. When I rang the Hotel Stan was of the opinion that because he had sent a cancellation email the following morning he had done nothing wrong. Surely if the Hotel is fully booked for a particular date it should not be possible to book a room online and receive confirmation of that booking. If you decide to book online it would be wise to check with the hotel after receiving your confirmation email as it isn't worth the paper you print it on.
Review by melissa silva on 13th October, 2009
Add your review Date visited: 10/10/09
would like to say that my weekend stay here was a very warm and welcoming one!we was greeted by very freindly staff and shown our clean and tidy room.the food was lovely and the cost of everything was very reasonable,the owner stan was a lovely chap who showed us around newcastle in the morning and dropped us into town advising us of where to go, and which place's to avoid.i loved newcastle, the people are warm and comferting like the food,,,i will definatly return and stay at the dorset arms b&b again as i would recomend it to everyone,melissa
Review by Martin Bell on 2nd May, 2009
Add your review Date visited: 20 March 2009
The website describes the food in the following way, ‘we pride ourselves on quality homemade food’ ‘high quality bed and breakfast’. The first sign of alarm was the furniture in the room which was from Ikea, not put together properly and damaged! Anyway you can live with that and went down to Breakfast on Saturday morning to an empty bar area (we weren’t allowed in the restaurant) after a short while the cleaner turned up and I asked for a cup of coffee, she kindly put down her cleaning materials and went off to make me a cup of instant coffee. The ‘Continental’ breakfast consisted of Tesco’s own brand mini boxes of cereal, Morrison’s basic fruit juice (still in the carton), a bag of cheap white sliced Tesco bread (there was a domestic toaster if you wanted to use it), cheap tasteless margarine spread in a ramekin, Morrisons shred-less marmalade, and a jar of ‘value’ mixed fruit jam. These are hardly the ingredient of a superb (continental) breakfast! When the cleaner returned I requested some Marmite for the toast – No, and could I have a glass for the fruit juice!!
The Bar wasn’t much better, having been in Newcastle all day we returned to the Hotel and went in the bar at 10.45pm to be greeted by the words ‘I’ve called last orders, we haven’t been very busy so I’ve ordered my taxi’ when I explained that this was a hotel, we were guests and not subject to normal licensing laws we were told in no uncertain terms that she (the barmaid) had ordered her taxi and she was going home! This got thinking, who else is here if something goes wrong, what happens if there is a fire I assume little miss helpful will lock all the doors!
I have got nothing against Ikea furniture, quite the opposite I have plenty in my house, but mine is a house not a commercial premises. The owner needs to realise that you pay for what you get and he needs stronger more commercially orientated furniture. Just to cap things off, after the ‘continental’ breakfast I had a shower, not your normal ‘hot’ shower but a luke warm bordering on cold shower. I shouldn’t moan though my Brother couldn’t get his shower to work at all!!
I am writing this review in the hope that the owner will see it and take some lessons away from it, when you charge rates equivalent to a 3* hotel and then serve food not even worthy of 1* you will never get return business!
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