Reviews of Waterside Medical Practice, Hayling Island
Review by Anne Yell on 17th September, 2009
Add your review Date visited: 17 September 09
I phoned and had to listen to an lot of repetitive messages costing me a fortune. When I finally got to speak to someone, I was then told at 3.15pm to come to the surgery to see the duty doctor as there were only 2 people waiting. 3.30pm I arrived, 4.30pm I left having seen no one. No explanation. The service at this practice is appalling - they have a captive audience on the island and if you are old or unemployed you are fine. Sorry to be so harsh but this is the result of the few attempts I have made to see a doctor at this practice. Can anyone recommend their doctor as we can shortly choose who we go to. An efficient service would be much appreciated.
Review by Paul Cook on 19th March, 2009
Add your review Date visited: 18/03/09
I rang this morning to ask Dr. Mossman to progress a medical report for my mother Lou Cook. Not only did I have to wait for 5 minutes to get through to reception, but the waiting time was charged at an extortiate rate for the 0844 number. I also found the repetitive condescending recorded voice messages making my blood pressure rise.
It would be much more satisfactory for the line to be engaged until a slot was available for the call to be taken.
I regret I can find no praise for my contact with you this morning.
Paul Cook
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