Review by Katy Jones on 14th October, 2013

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We experienced the most appalling lack of customer service, lies and due to pure incompetence Wessex Cars made me late and cry on my wedding day. DO NOT USE THEM!! We booked a car at 11.30am for me, the bride to get to the church. Having walked out to the car park at 11.30am on the dot we were not met with the car waiting as expected although we had been informed it would be at least 5 minutes early to be safe. On making a phone call we were told the driver was a ‘FEW MINUTES AWAY’. Ten minutes later, another phone and again the same response, ‘a few minutes’. THIS WAS A LIE after 35 minutes of standing and waiting, crying in a car park, no car turned up and we had to ask someone in the hotel to give me a lift to the church so I wouldn’t miss my own wedding. Many phone calls were made in which the operator could have said ‘the driver forgot’ in which case we would have immediately made other arrangements and not been forced to be late for my own wedding due to the fault and lies of ‘Wessex Cars’. I was very late which meant we couldn’t take photos outside owing the wedding following us. When I made a complaint and asked for my money back I was told he was late because the 'ribbons were too short for his car' and I had made him wait 15 minutes on the return journey which 'as a kind gesture from Wessex Cars we had also not charged you for that service'. APPALLING SERVICE AWFUL STAFF NO-ONE SHOULD MAKE YOU CRY ON YOUR WEDDING DAY, LEAST OF ALL A TAXI DRIVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Date visited: 03.09.13