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Nansloe Manor ruined our wedding night. We discovered Nansloe Manor while on a trip to Cornwall to plan our wedding in September last year. We made our booking for our wedding night after taking a look round, which included paying a £100 deposit. We received a letter from the hotel, confirming our reservation and stating that we had entered in to a contract with Nansloe Manor and that should we not arrive, we would be charged the full amount. When we arrived at Nansloe Manor at around 1:30am after our wedding, we found the place eerily dark. The taxi driver dutifully went out in search of the doorbell for the night porter, but there was none to be found. Two separate directory enquiries returned the wrong number, and the taxi driver's friends and associates also did not have the number. I eventually managed to locate the correct number using my iPhone, but the phone rang out. I rang again in the hope that it would spur someone to answer, and a sleepy voice picked up the call and sounded surprised that we had a booking. He asked for the name of our booking and then said that he'd be there in five minutes. Some time later, a car pulled up and a young man in his early twenties trudged out and proceeded to unlock the door while the taxi driver unloaded the car and my wife waited inside it. I pulled the chap aside and pointed to my wife (still in her wedding dress) and expressed my concern at the rather poor show given that it was the most important day of our lives. I asked where the manager was. The YTS reject replied that he /was/ the manager. I knew this was going to be tough, so I told him that I had no desire to argue now and would take it up with him in the morning. We were led up to our room which was pretty cold. I asked if the heating could be switched on, but the manager said that the system had gone off so that he'd have to bring us a portable heater. We retired for the night. In the morning, the manager had left an envelope on the breakfast table for us, claiming that it was a small gesture for our trouble. He was right. It was a small gesture. Inside was a £50 voucher. After breakfast, my wife went upstairs and I asked one of the staff to bring the manager. I slid the envelope across the desk and told him that this "gesture" didn't cut it because we weren't coming back. In fact, we weren't going to spend another night in this place. He gave me a teenageresque shrug and said that he might as well credit it against the balance we had to pay. He said that they did wait for a short while the previous night and then went home because he thought we weren't coming. I told him that we had already paid a deposit, so that should have tempted him a little bit, not least because we weren't advised of a curfew. I then asked him if he was married, to which he replied that he wasn't. He went on to say that it didn't say on their computer system that it was our wedding night, which was pretty stunning considering we had not only stated this when we booked and paid the deposit, but no less than a week ago when we asked if they would be able to arrange transport from the wedding venue to the hotel (which will come as no surprise that they were unable, unwilling and no doubt completely incapable of doing). We were advised by the manager that there was no way of escalating our complaint and that any correspondence we sent would end up at the hotel anyway, effectively indicating that our complaints would never be heard. If you want a great place to spend your wedding night or indeed any other night when you feel like some quality service, avoid this place. It's exceptionally expensive and isn't worth it. The owners and clearly the management don't care even if they are ruining your wedding night. Don't give them your money, they don't deserve it.

Date visited: 8th May 2010