Reviews of Lamphey Hall Hotel, Pembroke
Review by Graham on 20th December, 2009
Add your review Date visited: 2009-12-20
Bad Points: We booked "Full board" and thought it petty to be charged for vegetables in addition to our main course at Dinner.
General review: Well satisfied thank you.
Review by Carole on 7th July, 2008
Add your review Date visited: 2008-07-07
Good Points: Spotlessly clean.
Bad Points: Plumbing issues. Bath waste overflows when emptying sink. Sink plug will not stay down unless you hold it there until the sink is full.
Simple issues to put right.
General review: A bit surprised at the Hotel given the claim to be 'The Best Kept Secret in Pembrokeshire' A perfectly ordinary west Wales hotel whose only distinguishing feature - very welcome too - was that it was spotlessly clean. We arrived after 2.00pm, the room was not ready so we went downstairs for coffee. Surprisingly this was charged!
Review by Nick Evans on 27th August, 2007
Add your review Date visited: 26.8.07
This IS NOT a child friendly establishment, from the poor service to the open pond easily accessable to young children.
We have been frequent visitors to Lamphey Hall for many years. It was recently taken over and this visit was our first and will be our last until the current owner has to sell the Hotel on. I do not expect that this will be long from now based on the service we experienced.
In order, the faults we found were:
The highchair that we had booked was not available throughout the starter course, and only arrived when we refused to accept the main course.
The main course included a wrong order, had burnt Yorkshire puddings, and the waitress had her hair in the gravy. We had to ask for mint sauce, etc several times. When these finally arrived, the waitress was exceptionally unpleasant and rude.
The desert course included two wrong orders and one forgotten order, which arrived 15 minutes later.
The coffee was served with off cream, which curdled. When we asked for replacements, we were told that the cream was fresh and that this is "What happens when you pour cream in hot coffee"...
Finally, upon paying the bill, one member of the party overhead the owner of the Hotel being exceptionally rude about our 18 month daughter. When confronted about this, he firstly denied it, and then became very aggressive, shouting obscenities.
When my wife went through, the other owner became abusive, saying that our child was out of control and had spoilt the meal for all. While our daughter was laughing and squealing with delight, she did not tantrum, cry or throw things. At no point did anyone approach us regarding this.
Review by marilyn wheten on 22nd August, 2007
Add your review Date visited: 5.5.07
very warm welcome by the Staff, the food was superb along with the ambiance. Looking forward to another visit with family this sept.
Review by Anonymous on 1st August, 2006
Add your review Date visited: 2006-08-01
Good Points: The location in relation to our castle tour was excellent. The accomdation and the meals were superb. the staff at Lamphey Hall was excellent and helpful.
General Review: An overall excellent experience.
Review by Derrick, Derby on 1st April, 2006
Add your review Date visited: 2006-04-01
Good Points: Staf very friendly. Made very welcome. Food excellent.
Bad Points: None come to mind
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