Review by Paul Garth on 30th August, 2009

Add your review
We, at the Kaye arms pride ourselves on the level of care we take with both our customers and the dishes we create. Every care is taken on each aspect of the customers time with us and we consistently try to meet there requiremnts and meet our own goals, every guest and each dish is viewed by us as something which we personally measure against ourselves. We try to meet all guests expectations but unfortunately there will always be a time when these expectations are not met, These issues I can except; however I can not and will not except made up complaints which are only voiced by some element of the clientel to gain a dish for free, request extra breads instead of a starter, bread is only charged when guests eat an entire basket full at a cost to us of about £5.00 per basket as it is baked fresh daily, request extra chocolates with coffee instead of a dessert and then on return visits ask for free steaks as on a previous visit they didn't enjoy it. I was not the owner of the restaurant when this alleged incident happened and would have dealt with it accordingly if I had. If a guest has a requirement, we as all professional caterers do, try hard to meet there expectations but unfortunately for some this will never be good enough. Pau 'the manager' Garth

Review by Carole Engel on 23rd July, 2009

Add your review
Kaye Arms, Grange Moor – great food (most of the time), expensive (all of the time), management attitude (the customer is NOT always right). I have been eating here for 20 years and keep returning because the food is so good. It ought to be at the price – one course with one glass of wine and a coffee for two comes out at about £50. I doubt I will be going again. I have only been disappointed by my meal on two occasions.I was so incensed by one experience that I wrote a scathing review about a tough piece of £26 filet steak. On being asked by the waitress if I had enjoyed my meal I told her, “no” and my reason why. She said she would have a word with the chef. She did but seemed to want to keep this private as I had to enquire about the outcome. According to the chef there was nothing wrong with my steak – it was perfectly cooked. Some months later, the now manager of the restaurant – Paul – sought me out whilst dining, to discuss this review. He appeared very concerned about my bad experience but insisted it was before the current new owners took over. He assured me that their attitude would have been totally different, that they had sourced a new butcher and that such a problem would not arise again. I do not agree that this occurred before the take-over – I wrote my previous review in August 08 and according to the Yorkshire Post the Inn changed hands towards the end of 2007. However, I chose to let this pass, as Paul was adamant. On Thursday 16th July 2009, I visited the restaurant again, after a three week refurbishment. I asked to speak to Paul. After many minutes, he appeared at my table. I asked if he would like to put right my bad experience by offering me a replacement filet steak. He refused point blank, reiterated his statement that it was nothing to do with the current owners and ended the discussion, by promptly walking away. On this occasion my friend and I both had chicken but cooked differently. His was soft and succulent; mine was as tough as old boots. I am of the opinion that mine had been waiting whilst the other was being cooked. I could see no point in complaining, or even answering the waitress when she asked if I had enjoyed my meal. The coincidence of this clashing with my uncomfortable conversation with Paul was hard to believe and unworthy of further embarrassment. Interior refurbishment is not the only change at the Kaye Arms. They now charge 50p for extra bread and have taken the very popular Duphinoise Potatoes off the main menu and added them to the side orders at £2.50 per portion. These used to be very generous in size before the new owners took residence and would easily satisfy two persons but the new portions are greatly reduced and you would need a fivers worth of extras to enjoy this dish from now on. Yes, the Kaye Arms has an excellent chef but you most certainly pay for it and when something goes wrong, forget it. The only way to make your feelings known is to find somewhere else, as we intend to do from now on.

Date visited: 16th July 2009

Review by Trevor Eve on 8th June, 2009

Add your review
I was pleased to take my family to the kayes arms for dinner last Friday evening, I must say I am writing this in reply to the last comments as I found the staff to be courteous and friendly, the food to of exceptional quality [ even though my mother has some unusual dietery requirements] and the evening to be an wonderful experience. The starters were well presented and very flavoursome, the freshness of the produce could be tasted throughout all the courses and the chateau briand was a marvel. Well done and keep it up. Its good to see a consistent quality menu and made to feel welcome.

Date visited: May 09

Review by Carole Engel on 13th August, 2008

Add your review
I too have suffered a similar experience to Telita Buwu. I have been to eat here many times and always found the food to be exceptional, except on one occasion. I too have found the staff very cold and unwelcoming but am glad to say that this no longer applies to all of them. On the one occasion in twenty years that i found fault with the food, the chef was of a similar oppinion - that there was "nothing wrong with the steak". Again i found it to be unacceptably tough for a very expensive piece of filet steak from the specials board. The waitress asked if my meal was enjoyable and so i told her that it was not. She went off to tell the chef but did not see fit to report back to me until questioned on the outcome of her conversation with him. A very unsatisfactory and unsympathetic response bordering on pure and simple rudeness was recieved.

Date visited: Summer 2008

Review by Telitah Buwu on 21st July, 2008

Add your review
Having been to the Kaye Arms previously on at least 5 occasions, the last having been a good 1.5years ago, I was keen to visit again and decided to take some friends there for their anniversary dinner. On arrival after being very rudely greeted with a cold "what can I help you with?" I would have thought it was pretty obvious we had come to dine. We were then led to a table right next to the toilet even though we were among the first guests at the restaurant (having booked for 7pm). After enquiring whether there was another table NOT next to the toilet, were then led elsewhere. The starters were perfect-no complaints. The wine was good. The courses ordered by my companions were deemed alright, but mine was awful. I ordered barbary duck breast that came with some poached pear and mashed potatoe. The duck looked ok on arrival, but it was so chewy, that the skin twanged at as I tried to chewy it. I ate a small piece thinking it might improve, but it did not. It got worse on the wider part of the duck. We informed the waiter that the duck was chewy, he then duly took it to the kitchen to ask the chef. A few minutes later, he returned and apologetically said that the chef declared that the duck was supposed to be "like that". If "like that" is chewy and tasteless, then it was the first duck that I have had "like that" in all my years of dining out. I ate the potatoe and the pear and left the duck. That completely ruined any appetite I might have had for a dessert and to be frank I just wanted to leave after that, as it had ruined the whole evening. n.

Date visited: Thurs 17th July 2008