Review by Shona D on 23rd September, 2012

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Avoid at all costs Reasons: 1. Often turning up nearly 25 minutes late (or longer) past the promised time they gave you of 10-15 mins. So if you have to be anywhere urgently-avoid. You'll be lucky to recieve a half muttered attempt at an appology. 2. Never mind turning up late any day, any time they are extremely grumpy and make you feel like you have inconvenienced them in some way- especially if it's a job under £10.00. Oh and if you happen to be coming from the supermarket with lots of heavy shopping- don't expect a hand with it into the boot or even to your door unless they're in a rare good mood that day or their "back problems" have miraculously cleared up. 3. Be prepared for them screwing more money out of you if they can by taking longer routes or unnecessary detours than needed by using the excuse (if challenged) that going through town is busy even when it isn't no more busier than usual. 4. Expect to be told if you ring up to enquire about where your so called taxi is after nearly 30 mins or more of waiting that "it's not their fault they're busy" (with no appology) or hang up on you after muttering something about finding out whats going on so you're back to square 1. in a) not knowing when it'll arrive or 2. wasting yet more time / money phoning again. 5. Woe betide you upon the taxi eventually turning up if you happen to ask why your taxi was so late and mention your disatisfaction at how your appointment was missed or how you've been hanging around so long outside the supermarket etc you feel frozen- you'll be met with rudeness beyond belief. 6.1 Oh yes not forgetting the barrage of verbal threats of being chucked out along main roads with all your shopping late at night upon having been told their umpteenth lateness excuse and you remarking back that it's not very proffesional of them to let random people 5 mins walk away from you hail down and jump in your taxi. All because they presume it's the original caller who's wandered from their pick up point. It doesn't take half a brain cell to figure out that a person calling from a supermarket needing a taxi will usually have lots of shopping and not be romaming around everywhere with it. 6.2 When you ask why they don't do the simple procedure of asking peoples names during calls then clarify with the customer upon pick up like other taxi companies do to avoid the scenario in 6.1?- they will whine that they do their best now they don't have a base office. (Since when did not having a base warrant an excuse for not asking for the pick up's name?). Also that if you don't like it or their constant lateness to use a different taxi company and that since so many are on the market these days in this town they care more about being competitive than being proffesional. Says it all.

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