Reviews of Rookery Hotel, Clerkenwell
Review by Nina on 8th December, 2006
Add your review Date visited: 25.11.06
This hotel was charming Having read poor reviews about the service weren't expecting much, but the staff were very helpful in a low key way. Our room was great, with a gorgeous bed and a stand -alone victorian bath. It had all mod cons and the mini bar was well stacked. This is a great hideaway and if I got the opportunity to go back I certainly would.
Review by Kevin Kay on 1st June, 2006
Add your review Date visited: 26/05/2006
Let me start by saying that, true to other reviews this hotel is a beautiful property. It is unfortunate that the staff believe that they can use this as an excuse to be rude and unhelpful. I made two simple requests on the hotel's website when I booked my room and both were ignored. Whilst the room that my girlfriend and I stayed in was lovely the airconditioning did not work and the heat in the room, even with the windows open, was quite unbearable, not to mention the noise from the market next door that would have certainly woken us if we were not already awake from the heat.
The staff members working on the front desk came across as brash and arrogant and totally unconcerned in providing any level of service that would garner repeat visits to their establishment.
The only plus side was the breakfast of warm pastries delivered to the door in the mornings but this, i'm affraid was not enough to salvage what was an altogether unpleasant stay.
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