Review by Anonymous on 4th August, 2008

Add your review
Good Points: hotel was smack in centre of edinburgh so whatever you wanted was nearby. hotel itself was clean, staff were helpful, food was good Bad Points: wasnt at all happy with problems we encountered booking in - was good job i had taken a copy of the email confirming our booking and the price we had booked at because when we booked in at first they couldnt even find our booking and then they were trying to charge us alot more for our room and were saying breakfast was not included. was embarrasing having to prove what our booking details were. also when we went for breakfast the first morning we wernt even on their list and then on the third morning we were told we had to pay and then had to wait whilst it was sorted - all this with other guests staring at us - all extremely embarrassing General review: apart from the mix up with our booking price we were perfectly happy with the hotel and its staff. would reccommend the hotel to anyone wishing to visit edinburgh - would just say take a copy of your confirmation email with you so you have proof of the price you booked for. the actual booking process on the internet site was fine, would use it again

Date visited: 2008-08-04